Amy M

**Disappointed with the Experience and Customer Service**
We booked an airboat ride for a group of 10—7 adults and 3 kids. Upon arrival, we were informed that our youngest needed a life jacket, which we completely understood. Unfortunately, she had a panic attack and we had to stay back with her. Then, just after departure(not even 5 minutes in), our middle child got sick, and the captain turned the boat around and brought us back to the dock. In the end, only 5 adults and 1 child went on the ride.
When we spoke to the manager, David, to ensure we were only charged for the actual number of people who went on the boat, he refused and insisted that there are no refunds. That policy was never mentioned beforehand. He claimed he could have filled the rest of the boat, but no one else was there at the time we boarded, so that explanation didn’t make sense.
The overall attitude of the staff left a lot to be desired—they were unfriendly and borderline rude when our daughter was upset. While the captain did his best in a difficult situation, the lack of empathy and poor customer service from the rest of the team was disappointing. We expected a more professional and accommodating experience, especially for a family-oriented activity.